Refunds

Refund & remake policy

Smoothies are fresh food, so we cannot take them back and resell them. That does not mean you are stuck with a bad order.

We remake or refund if

• You got the wrong item.
• It arrived spoiled, separated, melted through, or leaking.
• It arrived far later than we told you, without us warning you.
• An allergen we listed was wrong.

How to claim

Message us on WhatsApp within 2 hours of delivery with your order and a photo. Fresh food goes off quickly, which is why the window is short. It is not us being difficult.

How you get the money back

• Cash on delivery: we send it by eSewa, Khalti or Fonepay, or credit it against your next order. Your choice.
• eSewa / Khalti / Fonepay: refunded to the same wallet, normally within 3 working days.

What we cannot refund

A blend you simply did not enjoy. Taste is personal and we would rather you tell us so we can recommend something better next time, but we will not refund it.

Cancelling

Message us before we start blending and we cancel it free. Once the blender is running the ingredients are gone, so we cannot.